MieWord

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Privacy Policy

This Privacy Policy explains what personal data we collect when you use our website and mobile application (“the Platform”), how we use that data, who we may share it with, and your rights over your personal information.

1.0. By using the Platform, you agree that:

1. You have read and understood this Privacy Policy.
2. You are at least 16 years of age, or you have the consent of your parent or legal guardian.
3. You consent to how we process your personal data as described here.

If you do not agree, please stop using our Platform immediately. You can request the deletion of your account and personal data by contacting our support team.

Table of Contents

1. Personal Data Controller
2. Categories of Personal Data We Collect
3. Data Protection Principles
4. Why We Collect and Use Your Personal Data
5. Legal Grounds for Processing Your Data
6. Who We Share Your Data With
7. Security of Your Data
8. Your Privacy Rights
9. How to Exercise Your Rights
10. Age Limit
11. Data Retention
12. Cookies and Tracking Technologies
13. Advertising and Marketing Practices
14. International Data Transfers
15. Updates to this Policy
16. Contact Information

1.1. Personal Data Controller

This Platform is owned and operated by MieWord, a company registered under the laws of Nigeria. We are responsible for deciding how and why your personal data is used. You can contact us anytime at 

2. Categories of Personal Data We Collect

We collect data in three main ways:

2.1. Data You Provide Directly

When you create an account, post an ad, or contact us, we collect:

  • Your name (first and last)
  • Phone number
  • Email address
  • Password
  • Profile photo (if uploaded)
  • Your gender and age (optional)
  • Address or city
  • Business or occupation details (if provided)
  • Any photos, videos, or descriptions you upload with your listings
  • Messages sent to other users or our support team
  • Documents (e.g., ID cards, utility bills) for verification, if requested
  • Bank account information (only if required for payment or refunds)
  • Tax Identification Number (if required for professional sellers)

2.2. Data We Get from Others

We may receive data about you from:

  • Social media platforms when you sign up using Facebook, Google, or Apple (includes name, profile picture, email, and ID)
  • Referrals from friends or other users
  • Partners like payment gateways or loan providers
  • ID verification tools (e.g., for document or facial recognition verification)
  • Advertising networks or marketing agencies

2.3. Data We Collect Automatically

When you visit or use the Platform, we may automatically collect:

  • Device information: type, model, brand, OS version, and IP address
  • Log data: access times, pages viewed, time spent, actions taken
  • Location data (based on IP or GPS if you give permission)
  • Browsing history and interaction with the site
  • Advertising identifiers (IDFA or AAID)
  • Cookies and other tracking data (explained in section 12)

3. Data Protection Principles

We follow these principles when handling your personal data:

Lawfulness: We process data only when we have a legal reason.
Transparency: We tell you clearly what data we collect and why.
Purpose Limitation: We only use data for the purpose it was collected.
Data Minimization: We collect only what is necessary.
Accuracy: We keep data up-to-date and correct mistakes.
Security: We protect your data from unauthorized access or leaks.
Retention: We do not keep your data longer than needed.

4. Why We Collect and Use Your Personal Data

Here’s why we need your personal data:

4.1. To Provide and Improve the Service

  • Create and manage your user account
    Allow you to post, edit, or delete ads
  • Enable communication between buyers and sellers
  • Display your listings to others on the Platform
  • Verify your identity or listings (when needed)
  • Process transactions, payments, or refunds

4.2. To Provide Customer Support

  • Respond to your questions or issues
  • Help with password recovery or account problems
  • Monitor and review support interactions

4.3. For Personalization

  • Show you ads or listings based on your interests
  • Suggest relevant search results or nearby offers
  • Customize your dashboard and notifications

4.4. For Marketing

  • Send you promotional emails or SMS about new features, offers, or services
  • Run advertising campaigns on social media or other websites
  • Show relevant ads based on your behavior on our Platform

You can opt out of marketing communications anytime.

4.5. For Analytics and Research

  • Understand how people use our Platform
  • Measure which features are popular
  • Improve navigation and fix bugs
  • Conduct surveys to learn your feedback

4.6. To Enforce Rules and Prevent Fraud

  • Detect fake accounts or scam ads
  • Block suspicious behavior or abusive messages
  • Enforce our Terms of Use
  • Cooperate with law enforcement if required

5. 0 Legal Grounds for Processing Your Data

We collect and use your data only when we have a valid reason, such as:

Your Consent: When you accept cookies or marketing messages
A Contract: When you sign up and use our Platform
Legal Obligation: When required by law or regulations
Legitimate Interest: To improve and protect our business

6..0 Who We Share Your Data With

We do not sell your data. However, we may share it with:

6.1. Service Providers

  • Cloud storage providers (e.g., AWS, Google Cloud)
  • Marketing platforms (e.g., Mailchimp, Meta)
  • Payment processors (e.g., Paystack, Flutterwave)
  • ID verification services
  • SMS and email delivery companies

6.2. Government Authorities

  • Police or regulatory agencies (when legally required)
  • Courts or tax agencies (under valid requests)

6.3. Business Partners

  • Financial institutions offering credit, loans, or insurance
  • Logistics companies (for delivery services, if applicable)
  • Affiliate platforms or advertisers

6.4. In Case of Sale or Merger

If we are bought or merged, your data may be transferred as part of the transaction.

7.0. Security of Your Data

We use strong measures to protect your personal data:

  • Data is encrypted during transmission and storage.
  • Access to personal data is restricted to authorized staff.
  • We regularly monitor and update our systems for vulnerabilities.
  • We use secure login (password hashing and two-factor authentication).
  • We train our staff on privacy and data protection practices.

However, no system is 100% secure. Always protect your account by choosing a strong password and never sharing it.

8.0. Your Privacy Rights

You have the following rights:

Right to Access: Ask us what personal data we have about you.
Right to Correct: Fix wrong or outdated information.
Right to Delete: Ask us to delete your account or personal data.
Right to Object: Tell us not to use your data for marketing or automated decisions.
Right to Withdraw Consent: Change your mind about any data you allowed us to use.
Right to Lodge a Complaint: Report concerns to the national data protection authority.

9.0. How to Exercise Your Rights

To use any of the rights listed above:

  • Email us at [email protected]
  • Use the “Delete Account” option in your user settings
  • Change preferences in your account dashboard

We aim to respond to requests within 30 days. In rare cases, it may take longer, and we’ll let you know why.

10.0. Age Limit

We do not knowingly collect data from anyone under 16 years old. If you’re a parent or guardian and believe your child has provided us with personal data, please contact us.

11.0. Data Retention

We keep your personal data only as long as necessary:

  • For your account and use of our services
  • To comply with legal and tax obligations
  • To resolve disputes or enforce our terms

Once your data is no longer needed, we delete it or make it anonymous.

12.0. Cookies and Tracking Technologies

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Show you relevant ads
  • Improve site speed and performance

You can manage or disable cookies in your browser settings. For full details, see our [Cookies Policy].

13.0. Advertising and Marketing Practices

We may show you ads on our Platform or on third-party platforms (like Meta or Google), based on:

  • What pages you’ve visited
  • Your search history
  • Your location or device

You can opt out of personalized ads in your device settings or through links in our [Cookies Policy].

14.0. International Data Transfers

If you’re located outside the country where our servers are hosted, your data may be transferred internationally. We take steps to ensure it is protected with:

  • Standard Contractual Clauses (SCCs)
  • Strong encryption
  • Partnering only with compliant service providers

15.0. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or the law. If we make big changes, we will notify you on the Platform or by email.

The latest version is always available at: www.mieword.com/privacyhttp://www.mieword.com/privacy

Effective Date: 30/07/2025

16.0. Contact Information

If you have any questions or concerns about this Privacy Policy or how we use your personal data, contact us:

Email: [email protected]
Phone: 2348020995520
Mailing Address: Apo Resettlement Abuja. 
Data Protection Officer (DPO): [email protected]